BillMate is a one-time digital purchase, delivered as an activation key. If it is not right for you, email us within 14 days and we refund it in full — no questions asked.
BillMate has a free plan with no time limit: 2 full projects, the complete rate library, taking-off, rate build-ups and backups, with no card required.
Before requesting a refund because a feature did not work the way you expected, please try it on the free plan first. Most questions about whether BillMate fits your workflow can be answered there, at no cost — and the line-by-line entitlement table says exactly what the paid licence adds.
If you are not satisfied with your BillMate licence, email us within 14 days of purchase and we will refund it in full, no questions asked.
This applies to both the individual Pro licence and the Team pack. For a Team pack, the guarantee covers the whole purchase — we do not pro-rate a refund for partially-used seats.
Email support@billmate.site with:
We aim to respond within 2 business days. Once a refund is approved it is issued back to your original payment method through Selar, our payment processor — their own processing times apply on top of ours, typically a few business days.
Never send us a card number. We do not take payments and cannot use one. The order number and the licence key are all we need, and they are all you should ever put in an email to us.
Refunding a licence deactivates it. BillMate checks a licence's status against our server periodically — and always the first time it is activated on a new device — so once a refund is recorded, the key stops unlocking paid features going forward.
Projects, exports and backups you have already created are yours to keep. A refund never deletes your data, because your data never left your device in the first place. What you lose is the ability to export new bills and to use the AI assistant; the free plan's 2-project limit applies again from that point. Where your data lives.
We do not offer refunds outside the 14-day window, since BillMate is a one-time purchase with no ongoing subscription to cancel.
If you are running into a specific problem, email us anyway. We would rather fix it, or point you in the right direction, than have you stuck with something that does not work.
We reserve the right to decline a refund, or to revoke a licence without one, in cases of clear abuse — for example, repeatedly buying and refunding in order to use paid features for free, or a chargeback filed instead of a refund request without giving us the chance to help first.
This policy is meant to be plain and generous, not a hurdle. If your situation does not fit neatly into it, email support@billmate.site and explain — we will work it out with you directly.
The licence itself is covered by the terms and conditions of sale.
2 projects, no sign-up, no card. Then 14 days to change your mind.