One address, read by someone who can actually fix the problem. There is no ticket system and no chatbot in front of it.
Email support@billmate.site for anything with detail, or message us on WhatsApp if you are mid-job and blocked. The same desk also answers for ForgeWorks, our rebar takeoff tool — so a reply may mention both.
All of them reach the same address. Saying which one you are makes the first reply a useful one.
Anything that is not working: support@billmate.site, or WhatsApp if it is urgent.
Include your operating system or browser, the BillMate version from the preferences screen, and what you did just before it went wrong. Do not send us a backup file unless we ask — it contains your client's costs.
Buy a licence through Selar. Lost keys, seat transfers after replacing a device, and refunds all go to the support address — refunds within 14 days are no questions asked, policy here.
A device that has not checked in for 60 days releases its place automatically, so a replaced laptop usually needs no email at all. Write in if you need the place back sooner. Quote the licence key, never a card number.
The Team pack covers 5 people on one key. It is by enquiry for the moment — the store listing does not yet describe what it delivers, so write to us and we will quote you and issue the key by hand. Same route if you need more than 5 seats or an invoice in your own format.
A figure that does not add up, a claim the product does not support, a standard we have described wrongly — send it to the same address. We publish corrections rather than arguing. Our methodology.